Shipping policy
Shipping Policy
We're excited for you to experience your Aura Tie. Please review the details below to know when and how your order will arrive.
Processing & Shipping Dates
- You will receive a tracking number via email and/or SMS once your order has shipped.
Shipping Times
- United States: 3–5 business days after shipment
- International: 7–21 business days after shipment (varies by location and customs processing)
Shipping Costs
- Calculated at checkout based on your delivery address and chosen shipping method.
- Free U.S. shipping is available on orders of $80 or more (before tax and discounts).
Pre-Orders
- Pre-order items ship within the timeframe listed on their product page, as production times vary by style.
- Any non-preorder items purchased in the same order will ship separately.
International Orders
- Customers are responsible for all customs duties, taxes, and fees required by their country.
- Delivery times may be extended due to customs inspections or delays.
Address Changes
- If you need to update your shipping address, contact us at info@louidor.com within 24 hours of placing your order.
- We cannot guarantee changes once an order has been processed for shipping.
Lost or Stolen Packages
- Louidor is not responsible for lost, stolen, or incorrectly delivered packages due to address errors provided at checkout.
- Please contact the carrier directly with your tracking number for assistance.
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