Refund policy

Refund & Return Policy

We want your Aura Tie to be more than an accessory — it should feel like it was made for you. If for any reason it’s not the perfect fit, our policy below explains how we handle returns and refunds.

Returns

  • Return Window: You have 14 days from the date of delivery to request a return.

  • Condition: Items must be unused, unworn, and in original packaging with all tags and accessories intact.

  • Exclusions: We cannot accept returns for items that have been worn, damaged, altered, or are missing packaging.

Refunds

  • Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable.

  • If your order qualified for free shipping, the original shipping cost will be deducted from your refund.

Exchanges

We currently do not offer direct exchanges. If you need a different color or style, please return your item for a refund and place a new order.

Pre-Orders

Pre-order items are reserved specifically for you and may require longer delivery times. Returns are accepted within the same 14-day window once the item is delivered.

International Orders

  • Customers outside the U.S. are responsible for all return shipping costs and any applicable customs fees.

  • Refunds will be processed once the returned item has cleared U.S. customs.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos at info@louidor.com so we can make it right.

Contact:
For all return or refund inquiries, email info@louidor.com with your order number.